No. 1699, Shuichan road
Shanghai, China
Mon - Sat 9.00 - 18.00
Sunday CLOSED

Services And Support

CIMC Vehicles > Services And Support

Pre-sales Services

Once receiving your inquiry, our sales team will start to help you create product solution around your specific requirement within 24 hours. We are confident that our rich knowledge and positive attitude will help you to realize an optimal return on investment. We offer the following pre-sales services:

  • Communicating with customers, analyze their needs.
  • Providing professional technical solutions with drawing.
  • Offering customer quote in EXW, FOB, CFR, DAF or CIF .

Delivery

For the entire delivery process, we will arrange everything from ship booking customs clearance, etc. We have lots of experiences in transporting different kinds of semi-trailers and trucks, you can always rely on us in delivering your goods in the most cost-effective and timely manner.

  • We have a long-term partnership with our forwarders, we can provide accurate shipping date and competitive shipping rates.
  • We can book appropriate cargo space and choose the best shipping method for you, whether through the container, roll-on-roll-off ship, open top container or bulk cargo carrier.
  • We can make an appointment for product inspection and prepare necessary documents for customs clearance.
  • We will track delivery status until you receive the cargo.

After-sales Services

You will enjoy 1-year warranty on all our products. Within the warranty period, if there is a defect in your purchased product, we will provide free technical support and spare parts support. Our engineers will also offer their professional advice to help you resolve all issues. After the warranty expires, we will still offer free technical support and consulting services.

Spare Parts Services

We will usually send free spare parts along with the products when we ship them. If you still need more, we can provide a list of spare parts for you to choose, you can purchase them when needed.